ANSWERS TO FREQUENTLY ASKED QUESTIONS (FAQ):
What are ‘cemetery requirements’?
Every cemetery has its own set of rules and requirements as to what they will (or won’t) allow on their property. Usually, this is because they want to establish and maintain in aesthetically pleasing atmosphere on their grounds, or it may have to do with state, county or city codes and regulation, etc.
Always check with your cemetery before purchasing a monument or maker to see if they have ‘special requirements’ such as size. For example, your cemetery may require that all markers on their property must be ‘made of cast bronze’ or they may require certain size (or other) specificiations. Before ordering, please check with your cemetery.
Why aren’t prices listed on your website?
Overall, we have very good pricing on all of our products. If we didn’t we would not compete on the internet. However, prices are not listed on our website because of several factors including the following:
- Stone is an imported textile material which inherently means that you price of stone fluctuates dail.
- Monuments and markers on our website and promotional materials are highly customer-configurable. For example, you may lik the double upright you see, but you want to add two vases and 12” thick instead of the standard 8” thickness. Or you may want a diamond-etched portrait, which incur an additional cost.
- Several cemeteries in the state of Washigton are our customes and have requested that we do not advertise prices.
- Tax and shipping must be taken into consideration when applicable.
For more information, give us a call at 1(800) 628-3042 or email us.
How can I get a price quote?
Please call us during our normal business hours or use our website’s quote request form.
How much extra does it cost for graphics and/or lettering?
Standard graphic work and lettering is done completely free of charge with the exception of a few optional add-ons such as:
- Ceramic Steel Photo Duotone Photo (engraving)
- Tri-Tone Photo (engraving)
- Diamond Etch Portrait Lettering
- Additional engraving on back or sides of monument
What does ‘standard graphics’ and lettering include?
At Pacific Coast Memorials, standard graphic and lettering package are included with every purchase at no additional cost to you. ‘Standard graphics and lettering’ package included imagery taken from our stock art catalog or produced by our artists from pictures or drawings that you provide to us (other than a photograph of a person).
Can I provide my own artwork?
Sure … you may provide you own artwork. You can send either a preliminiary sketch, hand-drawing or as a production-ready computer file (.ai, .eps). However, your artwork may still be subject to revision by our designers. For details or further questions, please contact us.
I thought there was free shipping?
Pacific Coast Memorials offers FREE Shipping on all Flat Marker orders that are shipped to a destination address within the Continental United States. This offer is for Flat Markers ONLY. If you are not ordering a Flat Marker, shipping may apply to your order.
How long does it take?
Several factors effect turnaround time, including revisions a customer makes to an order. Normally, it takes on a couple weeks to design the artwork for your memorial. However, it can take up to two months before we receive the stone from our overseas quarry. The best way to go through the process is to place the order, and then work on the design process details during the time period that we are waiting for the stone to arrive.
How do I know I will like the artwork?
We work with you to create and absolutely wonderful memorial that you are satisfied with, even if that means showing several design proofs to accomplish it. We will absolutely *never* engrave anything on your stone without your expressed, written approval.
How do I place my order from this website?
Well you don’t … actually. This website is meant as a tool to help you decide what you want and then place your order by phone.
What type of warranty do you have?
See the warranty page on our website for details.